Message: Setup Error. "We are currently unable to setup VPN" when setting up VPN on Norton 360 or Norton VPN app

Please follow the instructions below to resolve this error.

STEP 1: Change network connection
Connect to a different Internet connection.

• If you are connected to the Internet using a Wi-Fi connection, switch to a mobile data connection and vice versa.
• If the device that you use can be connected only through a Wi-Fi connection, set up a hotspot on another device(if available) and connect your device.
• After changing to a different network connection, try to sign in to the Norton 360 or Norton VPN app.

Go to STEP 2 if the issue persists.

STEP 2: Uninstall and Reinstall Norton App
Uninstall the Norton app

• On the Home screen, tap and hold on to the Norton 360 or Norton VPN icon until it jiggles.
• In the top-left corner of the app icon, tap the X icon to delete it.
• Tap Delete to confirm.
• Restart your device.

Reinstall the Norton app

• Open the App Store on your iPhone/iPad.
• Tap the Search tab and type Norton 360 or Norton VPN.
• Select the app from the results.
• Tap Get or the cloud download icon.
• If prompted, confirm with Face ID, Touch ID, or your Apple ID password.
• Wait for the app to download and install.
• Tap Open, or go to your Home Screen to launch it.
• Try to sign in to the Norton 360 or Norton VPN app.