Norton offerings for AARP members

Norton has partnered with the American Association of Retired Persons (AARP) to offer the following plans at a discounted price to their active members.

  • Norton Antivirus or Norton 360 (Plans:  Standard / Deluxe / Premium)
  • AARP Identity Theft Protection powered by Norton (Plans:  Norton 360 with LifeLock Select / Advantage / Ultimate Plus)
  • Norton Ultimate Help Desk (Single Use and Monthly subscription plans)

The availability of features may vary depending on your subscription plan.

Features of Norton 360

In today’s digital world, it’s really important to have protection for your devices like smartphones, tablets, and computers. It’s also important to help protect your privacy when you’re connected to the internet. That’s why Norton 360 gives you multiple layers of protection. We guarantee that your devices will be virus free15, and when you’re connected online, the information you send and receive will be encrypted–even on public Wi-Fi. Plus, we monitor underground websites for possible misuse of your information.

  • Device Security: Real-time protection for your devices: PCs, Macs, smartphones, or tablets against ransomware, viruses, spyware, malware, and other online threats
  • Online Threat Protection: Advanced security helps protect your private and financial information when you go online
  • Smart Firewall: Helps protect your device and your data from malicious attacks and intrusive eyes by monitoring and blocking suspicious network traffic
  • Cloud Backup1,2: Cloud storage as a preventative measure to data loss due to hard drive failures, stolen devices, and even ransomware
  • Secure VPN: Access your favorite apps and websites when connecting to Wi-Fi at home or on-the-go with the reassurance of bank-grade encryption 
  • Password Manager: Create, store, and manage your passwords, credit card information, and other credentials online – safely and securely
  • SafeCam3: Alerts you to any attempt to access your webcam and blocks those who are not authorized to access it
  • Parental Control4: Parental tools to help your kids safely explore the Internet
  • Virus Protection Promise5: Our experts are available to help keep your devices virus-free, or your money back
  • Dark Web Monitoring6 powered by LifeLock: We monitor and notify you if we find your personal information on the dark web

See Norton 360 plans

Features of AARP Identity Theft Protection powered by Norton

In today’s digital world, it’s really important to have protection for your personal information against identity theft.  It’s also important to have security for your devices like smartphones, tablets, and computers, as well as protection for your privacy when you’re connected to the internet. That’s why AARP Identity Theft Protection powered by Norton presents Norton 360 with LifeLock to give you the protection you need, all-in-one.  We monitor your personal information and alert you if we find suspicious activity. If you suspect your identity has been stolen, a dedicated, U.S.-based Identity Restoration Specialist will work to fix it–including reimbursement of stolen funds12. Plus, we guarantee that your devices will be virus free15, and when you’re connected online, the information you send and receive will be encrypted–even on public Wi-Fi.

Members will need to have their AARP member ID available to complete the purchase.

  • Device Security: Real-time protection for your PCs, Macs, smartphones, or tablets against ransomware, viruses, spyware, malware, and other online threats
  • Online Threat Protection: Advanced security helps protect your private and financial information when you go online
  • Smart Firewall: Helps protect your device and your data from malicious attacks and intrusive eyes by monitoring and blocking suspicious network traffic
  • Cloud Backup1,2: Cloud storage to store and protect important files and documents as a preventative measure against data loss due to hard drive failures, stolen devices, and even ransomware
  • Secure VPN: Access your favorite apps and websites when connecting to Wi-Fi at home or on-the-go with the reassurance of bank-grade encryption 
  • Password Manager: Create, store, and manage your passwords, credit card information, and other credentials online – safely and securely
  • SafeCam3: Instantly alerts you to any attempt to access your webcam and blocks those who are not authorized to access it
  • Parental Control4: Parental tools to help your kids safely explore the Internet
  • Dark Web Monitoring6: We monitor and notify you if we find your personal information on the dark web.
  • Home Title Monitoring7,8: We monitor for filings made at the recorder’s office related to your home’s title and notify you so you can take necessary action to protect your home
  • LifeLock Identity Alert™ System9: Alerts you if we find that your Social Security Number, name, address, or date of birth are used in applications for credit or services
  • Credit and Banking Alerts9: Alerts you when unusual activity is detected from your bank and credit cards
  • Credit Score & Report10: Gives you online access to your annual credit report and credit score from 3 major credit bureaus. The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian, and TransUnion respectively. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness.
  • Investment & 401(k) Activity Alerts9: Alerts you to potentially fraudulent cash withdrawals and balance transfers with your investments
  • Data Breach Notifications: Updates on large-scale breaches to help you protect your information
  • Court Records Scanning: Monitor with your name and date of birth to help detect falsely linked arrests and convictions
  • Identity Lock: With a single click, Identity Lock9,10,11 lets you turn on the TransUnion Credit File Lock and Payday Loan Lock, to help block unauthorized account openings. Unlock when you want to open a new account.
  • Million Dollar Protection™ Package12: Reimbursement for stolen funds and coverage for personal expenses each with limits of up to $1 million and coverage for lawyers and experts if needed up to $1 million to help restore your identity (depends on your subscription plan)

See AARP Identity Theft Protection powered by Norton plans  

Features of Ultimate Help Desk

Need help with devices like your smartphone, tablet, or computer? How about your internet connection or setting up your printer? Norton Ultimate Help Desk can help you with all that and more. Norton experts are available to you on-demand, 24/713 to access your device remotely and find problems like viruses or malware then help fix it. We can also walk you through adding devices like a printer, setting up and upgrading software, or downloading pictures. Even if you aren’t sure what the problem is, we can help figure it out. Plus, Norton Ultimate Help Desk is typically a fraction of the cost of an in-home service call or repair shop.

Members will need to have their AARP member ID available to complete the purchase.

Get Norton Ultimate Help Desk and put tech issues in the hands of Norton experts putting self-service troubleshooting behind you. Norton technicians are on call 24/713 to help you solve your tech problems—virtually.  
  • 24x7 Support13: Speak with Norton tech support any time, 365 days a year.
  • Computer Tune Up: Helps keep your computers running like new. Unlimited tune-ups for 1 or 3 devices (based on your subscription – Single Use*/ Monthly**).
  • Network & Mobile: Install and configure wired and wireless printers, scanners, and multi-function print/scan combo devices. Provide help with Home network router setup.
  • Software Support: We’ll help troubleshoot common software issues.
  • Virus Removal: Helps keep your computers virus-free.
  • OS Upgrades: Operating System upgrade assistance – helps your computer stay current and more secure.
  • Advanced Diagnostics & Resolution: We’ll help you identify and recommend solutions for even complex technical issues.
  • Back Up setup: We'll help you initiate a backup on select cloud storage providers or your local drive.14

See Norton Ultimate Help Desk plans

Legal Disclaimers

No one can prevent all cybercrime or identity theft.
1 Requires your device to have an Internet/data plan and be turned on.
2 Norton Cloud Backup features are only available on Windows (excluding Windows 10 in S mode, Windows running on ARM processor).
3 Norton SafeCam features are only available on Windows (excluding Windows 10 in S mode, Windows running on ARM processor).
4 Norton Family and Norton Parental Control can only be installed and used on a child’s Windows PC, iOS, and Android devices but not all features are available on all platforms. Parents can monitor and manage their child’s activities from any device – Windows PC (excluding Windows 10 in S mode), Mac, iOS, and Android – via our mobile apps, or by signing into their account at my.Norton.com and selecting Parental Control via any browser, except Internet Explorer.
5 Restrictions apply. Must have a qualifying subscription with automatic renewal. See Norton.com/guarantee for details.
6 Dark Web Monitoring in Norton 360 plans (without LifeLock) defaults to monitoring your email address only. Log in to your Norton account to enter more info for monitoring purposes. If you are a current LifeLock member, you can manage those settings in the LifeLock member portal.
7 Home Title Monitoring feature includes your home, second home, rental home, or other properties where you have an ownership interest.
8 In your state, the office that maintains real estate records could be known as a county recorder, registrar of deeds, clerk of the court, or some other government agency.
9 We do not monitor all transactions at all businesses.
10 If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful plan enrollment.  
11 Identity Lock cannot prevent all account takeovers or all unauthorized account openings. Locking or Unlocking does not affect your credit file and does not stop all companies and agencies from pulling your credit file. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
12 Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage, and up to $25,000 for Select, when purchased in Norton 360 with LifeLock plans. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions, and exclusions at: LifeLock.com/legal.
13 English only.
14 Cloud service includes providers like Box, Dropbox, Google Drive™, and OneDrive®. Backup on your local drive is limited to external HDD or DAS (Direct attached storage)
15 Virus Protection Promise: To be eligible, you must have a qualifying subscription with automatic renewal. If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying subscription. If you have a bundle (a qualifying subscription from NortonLifeLock purchased with either another offering from NortonLifeLock or a third party offering), your refund will be limited to the Manufacturer’s Suggested Retail Price of only your qualifying subscription for the current term, not to exceed the total bundled price paid. Any refund will be net of any discounts or refunds received and less any shipping, handling, and applicable taxes, except in certain states and countries where shipping, handling, and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See Norton.com/guarantee for complete details.

*Norton™ Ultimate Help Desk – Single Use (not a subscription service) is limited to one help desk call where any number of the services listed in the chart can be redeemed during that one call for your one device. You must redeem this service within 30 days of purchase.
**Norton™ Ultimate Help Desk Subscription– 3 Devices service is limited to the same three devices every twelve months. After the end of each term, different devices can be enrolled for the next twelve-month period.
§ Dark Web Monitoring in Norton 360 plans (without LifeLock) defaults to monitor your email address only. Log in to your Norton account to enter more info for monitoring purposes. If you are a current LifeLock member, you can manage those settings in the LifeLock member portal.

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DOCID: v20220224190947142
Operating System: Android;Mac;Windows;iOS
Last modified: 07/21/2022