Reset Identity Safe

You may need to reset your Identity Safe in the following situations:

  • You experience a computer failure.

  • You forget your Identity Safe password.

You can reset Identity Safe by deleting your Identity Safe vault. You must then reenter all the data that was deleted. If you delete the vault, you lose all the Identity Safe data that you stored, such as your logon information, address, cards, and notes.

Reset Identity Safe

  1. In the Norton main window, double-click Identity, and then click Identity Safe.

  2. In the Vault Closed dialog box, type your Identity Safe password.

    If you enter your password incorrectly three times, the Need to delete your Vault option appears.

  3. Click click here next to Need to delete your Vault.

  4. In the Delete Vault window, click Yes, Delete My Vault.

  5. In the warning dialog box, click Yes.

  6. Type your Norton account password and click Sign In.

  7. In the confirmation dialog box, click OK.

  8. In the New Vault creation: Vault password window, in the Vault Password box, type your password, and then click Next.

  9. In the New Vault creation: confirm password window, type the password again to confirm and then click Next.

  10. In the New Vault creation: password Hint box, type a hint for the password and then click Next.

  11. Click Finish.

Thank you!

Thank you for using Norton Support.

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DOCID: v15610354_ns_retail_en_us
Operating System: Windows
Last modified: 06/19/2018