Error: "20008" when signing in to your product

Quick answer

If you are experiencing issues signing into LifeLock, ensure you are using the correct login credentials associated with an active LifeLock subscription.

For Dark Web Monitoring/Norton ID Advisor in Japan, accept the consent, wait two hours for account processing, then sign in again to resolve error 20008.

Signing into LifeLock

• You see this error if you try signing in to LifeLock using a Norton account that does not have an active LifeLock subscription associated with it. 

• If you have both Norton and LifeLock accounts with different usernames, ensure that you sign in with the login credentials that you created on the Member Portal. 

• If you don’t remember your LifeLock username, click Forgot username to retrieve it.

Signing into Dark Web Monitoring/Norton ID Advisor (Japan only)

• Make sure you have accepted the consent. The consent page appears when downloading. Otherwise, it shows on the Dark Web Monitoring/Norton ID Advisor page after logging into your Norton Account via a web browser.

• Wait for two hours for the account to process and update.

• Sign back in, and you should now be able to access DWM/Norton ID Advisor without seeing the 20008 error.