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End-of-Life announcement for Norton Privacy Manager

Norton Privacy Manager has been discontinued and support for Norton Privacy Manager will end on April 30, 2021. The following FAQ may answer your queries related to this announcement.

Why is NortonLifeLock retiring Norton Privacy Manager?

We strive to provide industry-leading and relevant security to help protect your devices and the information on them. From time to time, we assess our offerings and features to ensure value to our consumers and partners.

As a result, we have decided to retire Norton Privacy Manager and support will end on April 30, 2021.

Is there a replacement for Norton Privacy Manager?

Currently, we are unable to offer an alternative solution for Norton Privacy Manager.

What happens to my Norton Privacy Manager app after April 30, 2021?

You will no longer receive support or product updates.

By April 30,2021, please notify your contact, who have your Sudo* virtual profile contact information and provide them with an alternative telephone and email address to ensure that you continue to receive email, texts, phone calls and voice messaging.

How to backup my data in the Norton Privacy Manager app?

Because Norton Privacy Manager encrypts your data, we do not offer a way to download your text messages, emails, voice messages, logins and notes. If you want to backup this information, you can do it manually.

  • Logins and Notes: You can copy and paste the information and store it directly to your device.

  • Voice messages: You cannot backup or save your voice messages.

  • Text Messages: You can manually forward the selected text messages to a phone number of your choice by using copy/paste.

  • Emails: You can manually forward the emails that you want to save by using the forward option in 'Email' on Norton Privacy Manager.

  • Contacts: You can directly add the selected contacts to your device contacts.

For detailed steps, select one of the following:

Back up your information on Android

Backup your text message

  1. Launch the Norton Privacy Manager app.

  2. Open the Messaging tab.

  3. Select the message that you want to save.

  4. Long-press the message until you see the options to Edit, Delete or Copy text.

  5. Tap Copy text.

  6. In the new text message window, long-press in the message text box until the Paste option appears.

  7. Tap Paste to paste the copied text.

  8. In the To field, enter the phone number to forward this message to, and tap the send arrow next to your message to send it.

Back up your emails

  1. Launch the Norton Privacy Manager app.

  2. Open the email you want to forward, and then tap the arrow icon in the top-right corner.

  3. On the bottom you will see the option to 'Reply' or 'Forward'

  4. Tap on the 'Forward' Option and a new message window will appear with the email you selected.

  5. Enter the email you would like to forward this to in the 'To' field and tap the send arrow on the top right to send your message.

Backup your contacts

  1. Launch the Norton Privacy Manager app.

  2. Open the side menu, and tap Contacts.

  3. Select the contact list from the drop-down that you want to save the contacts from.

  4. From the list of contacts, select the contact you want to save to your device.

  5. Tap Add to Device Contacts at the bottom of the contact details page.

  6. Tap Yes to confirm.

Back up your information on iOS

Backup your text message

  1. Launch the Norton Privacy Manager app.

  2. Open the Messaging tab.

  3. Select the message you want to save.

  4. Long-press the message until a pop-up window appears with options, and then tap Copy.

  5. In a new text message window, long-press in the message text box until the Paste option appears.

  6. Tap Paste to paste the copied text.

  7. In the To field, enter the phone number you want to forward this message to, and then tap the send arrow next to your message.

Back up your emails

  1. Launch the Norton Privacy Manager app.

  2. Open the email you want to forward, and then tap the arrow icon in the top-right corner.

  3. At the bottom of the window, tap Forward.

    A new message window appears with the email that you selected

  4. In the To field, type the email address that you want to forward this email to, and then tap Send in the top-right corner.

Backup your contacts

  1. Launch the Norton Privacy Manager app.

  2. Open the side menu and tap Contacts.

  3. From the contact lists, select the list from the drop-down menu that you want to save the contacts from.

  4. From the list of contacts, select the contact that you want to save to your device.

  5. Tap Add to Device Contacts at the bottom of the page.

  6. Tap Add Contact to save the contact to your device.

*Sudo is a registered trademark of Anonyome Labs.

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DOCID: v137711259
Operating System: Android;iOS
Last modified: 03/17/2022