Norton Family Parent app shows your child's device status as "Offline"

Norton Family Parent app shows device status as "Offline" if no web, search, video, or location activities that reported on your child's device for more than 10 minutes. Open any website in Norton Family browser in child's device and check the status in the Parent app.

This problem may also occur on your device if the Date and Time settings are incorrect. To fix this problem, make sure that the Date, Time, and Time zone settings are correct.

Configure Date and Time settings

1. From the Home screen, launch Settings.

2. Go to General > Date & Time.

   These steps are general and may differ depending on the version of the Android OS.

3. Make sure that the option Set Automatically is turned on.

4. Exit Settings and restart the device.