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Error: "VPN is currently unable to connect. Error Id: 13801"

This problem occurs if Norton Secure VPN fails to establish a connection to the VPN server. To fix this problem, ensure that your device is connected to a stable Internet connection and try to connect to different VPN regions.

Connect to a different VPN region

    • Wait for some time and try connecting to Secure VPN again.

    • Connect to different VPN regions.

      Example #1: If you are in USA and the VPN region is set to "Auto-Select", then, connect to USA or Canada region manually.

      Example #2: If you are in Germany and the VPN region is already selected to "Germany", then connect to closest different region "Switzerland" or "France".

If the problem persists, depending on the app, choose one of the following:

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DOCID: v135460901
Operating System: Windows
Last modified: 09/01/2021