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Fix problem accessing a specific website when connected to Norton Secure VPN

Some of the websites may be available with geo-restricted content which do not load when it is being accessed from a foreign IP address or hosted with ad-trackers which is blocked by the block-ad tracker feature. To resolve this, try the following solutions:

STEP 1

Connect to a different VPN region

  • Connect to different VPN region and access the website.

    Example #1: If you are in USA and the VPN region is set to "Auto-Select", then, connect to USA region manually.

    Example #2: If you are in Germany and the VPN region is already selected to "Germany", then, connect to closest different region "Switzerland" or "France".

STEP 2

Turn OFF Block Ad-tracker feature

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    DOCID: v132053419
    Operating System: Windows, Mac OS X, Android, iOS
    Last modified: 03/08/2021