Fix problem accessing a specific website when connected to Norton VPN

When you search for a website on a search engine, do not click on the link that shows Ad in the beginning. These websites may host advertisements that are blocked by Ad tracker.

To fix this issue, connect your computer or your mobile device to a different VPN region.

Connect to a different VPN region

Windows

If you are using Norton VPN Standard (version 6.x and below), you need to download and install the latest version of Norton VPN. To know more, read Download and install Norton VPN.

Depending on your product, choose one of the following:

Norton VPN

Open Norton VPN on your desktop.
On the Norton dashboard, do one of the following, depending on your VPN plan:
- Norton VPN Standard: Click Connection > Change Location, then select a different country or city from the drop-down list.
- Norton VPN Plus/Ultimate: Select a different country or city from the drop-down list.
  
  You can also use the search box to find a country or city to connect.
  
  The Recent section lists the most recent VPN regions you have connected to.

To choose a specific city, click the drop-down list present next to the country.

Norton 360

Open Norton 360.
On the Norton dashboard, click Privacy on the left side of the window.
In the Privacy window, under Secure VPN, click Open.
In the Secure VPN window, under the Connection tab, click Change Location.
In the Change VPN location window, select a different country or city from the drop-down list.

Mac

If you are using Norton VPN (version 2.x and below), you need to download and install the latest version of Norton VPN. To know more, read Download and Install Norton device product on Mac.

Depending on your product, choose one of the following:

Norton VPN

Open Norton VPN on your desktop.
On the Norton dashboard, do one of the following, depending on your VPN plan:
- Norton VPN Standard: Click Connection > Change Location, and then select a different country or city from the drop-down list.
- Norton VPN Plus/Ultimate: Select a different country or city from the drop-down list.
  
  You can also use the search box to find a country or city to connect.
  
  The Recent section lists the most recent VPN regions you have connected to.

To choose a specific city, click the drop-down list present next to the country.

Norton 360

Open Norton 360.
On the Norton dashboard, click Privacy on the left side of the window.
In the Privacy window, under Secure VPN, click Open.
In the Secure VPN window, under the Connection tab, click Change Location.
In the Change VPN location window, select a different country from the drop-down list.

Android

Depending on your product, choose one of the following:

Norton VPN

Launch Norton VPN.
On the Norton Secure VPN screen, tap the drop-down list next to Fastest location.
On the Fastest location screen, select the geographic region you want from the list.

Norton 360

Launch Norton 360.
At the bottom of the main screen, tap Menu and then tap VPN.
Tap the drop-down list next to Fastest location and then select the geographic region you want from the list.

iOS

Depending on your product, choose one of the following:

Norton VPN

Launch Norton VPN.
On the Norton VPN screen, tap the drop-down list next to Fastest location.
On the Change your location screen, select the geographic region that you want from the drop-down list.

Norton 360

Launch Norton 360.
On the Norton VPN screen, tap the drop-down list next to Fastest location.
On the Change your location screen, select the geographic region that you want from the drop-down list.

If the issue persists, connect your VPN to a different protocol. To change your VPN protocol setting, depending on your operating system, choose one of the following:

VPN protocol settings are not available in Norton 360. The following steps are applicable only for Norton VPN.

Windows

If you are using Norton VPN Standard (version 6.x and below), you need to download and install the latest version of Norton VPN. To know more, read Download and install Norton VPN.

Open Norton VPN app on your desktop.
On the Norton dashboard, do one of the following, depending on your VPN plan:
- Norton VPN Standard: Click the VPN Preferences tab and choose one of the following protocols:
  - Automatic (recommended)
  - WireGuard
  - Mimic
  - OpenVPN
- Norton VPN Plus/Ultimate: Click Settings. In the Settings window, choose one of the following protocols:
  - Automatic (recommended)
  - WireGuard
  - Mimic
  - OpenVPN

Mac

If you are using Norton VPN Standard (version 2.x and below), you need to download and install the latest version of Norton VPN. To know more, read Download and install Norton VPN.

Norton VPN

Open Norton VPN app on your desktop.
On the Norton dashboard, do one of the following, depending on your VPN plan:
- Norton VPN Standard: Click the VPN Preferences tab and choose one of the following protocols:
  - Automatic (recommended)
  - IPSec
  - Mimic
- Norton VPN Plus/Ultimate: Click Settings. In the Settings window, choose one of the following protocols:
  - Automatic (recommended)
  - IPSec
  - Mimic

Android

Norton VPN

Launch Norton VPN.
Tap the Settings icon on the top-right corner of the screen.
In the VPN Preferences screen, tap VPN Protocol Settings.
In the VPN Protocol screen, you can choose one of the following protocols:

Automatic (recommended)
WireGuard
OpenVPN
Mimic

iOS

Norton VPN

Launch Norton VPN.
Tap the Settings icon on the top-right corner of the screen.
In the VPN Preferences screen, tap Advanced Settings.
In the Advanced Settings screen, you can tap one of the following protocols:

IPSec
Mimic

You may also try accessing the website using a different browser. If the issue persists, then you may have to temporarily disable Ad Tracker Blocking to visit the website.

Disable Ad Tracker Blocking

Depending on the operating system, choose one of the following:

Windows

Depending on your product, choose one of the following:

To know the version number of your Norton application, open your Norton app and navigate to Settings.

If you are using Norton VPN Standard (version 6.x and below), you need to download and install the latest version of Norton VPN. To know more, read Download and install Norton VPN.

Norton VPN

Open Norton VPN on your desktop.
On the Norton dashboard, do one of the following, depending on your VPN plan:
- Norton VPN Standard: Click Ad Tracker Blocking. In the screen that appears, move the slider to disable Block ad trackers when VPN is on
- Norton VPN Plus/Ultimate: Click Settings. In the Settings window, move the slider to disable Block Ad Trackers when VPN is on.

Norton 360

Open Norton 360.
In the Norton dashboard, click Privacy on the left-side of the screen.
In the Privacy window, under Secure VPN, click Open.
In the Secure VPN window, click the Ad Tracking Blocking tab.
In the Ad Tracker Blocking tab move the slider to disable Block Ad Trackers when VPN is on.

Mac

If you are using Norton VPN Standard (version 2.x and below), you need to download and install the latest version of Norton VPN. To know more, read Download and Install Norton device product on Mac.

Depending on your product, choose one of the following:

Norton VPN

Open Norton VPN on your desktop.
On the Norton dashboard, do one of the following, depending on your VPN plan:
- Norton VPN Standard: Click Ad Tracker Blocking. In the screen that appears, move the slider to disable Block ad trackers when VPN is on
- Norton VPN Plus/Ultimate: Click Settings. In the Settings window, move the slider to disable Block Ad Trackers when VPN is on.

Norton 360

Open Norton 360.
In the Norton dashboard, click Privacy on the left-side of the window.
In the Privacy window, under Secure VPN, click Open.
In the Secure VPN window, click the Ad Tracker Blocking tab.
In the Ad Tracker Blocking tab move the slider to disable Block Ad Trackers when VPN is on.

Android

Depending on your product, choose one of the following:

Norton VPN

Launch Norton VPN.
Tap the Settings icon on the top-right corner of the screen.
In the VPN Configuration screen, tap Ad Tracker Blocking.
In the Ad Tracker Blocking screen. move the slider to disable Block Ad Trackers.

Norton 360

Launch Norton 360.
At the bottom of the main screen, tap Menu and then tap VPN.
In the VPN screen, tap the Settings icon on the top-right corner of the screen.
In the VPN screen, tap Ad Tracker Blocking. In the screen that appears, move the slider to disable Block Ad Trackers.

iOS

To know the version number of your Norton product, open your Norton app and go to Menu icon > About.

Depending on your product, choose one of the following:

Norton VPN

Launch Norton VPN.
Tap the Settings icon on the top-right corner of the screen.
In the VPN Configuration screen, tap Ad Tracker Blocking.
In the Ad Tracker Blocking screen, move the slider to disable Block Ad Trackers.

Norton 360

Launch Norton 360.
Tap the Privacy section and tap the right arrow next to VPN.
Under the Ad Tracker Blocking section, slide Block Ad Trackers to disable Ad Trackers.

You may encounter issues logging into certain websites with VPN enabled. If you face such issues, log in to the respective website and then turn on the VPN.

Log in to the website and turn on Norton VPN

Open Norton VPN.
Depending on your operating system, choose one of the following:
- On Windows and Mac: On the Norton dashboard, move the toggle to disable VPN.
- On Android and iOS: On the main screen, move the toggle to disable VPN.
Launch the website in which you faced login issues and sign in to the app or program.
Open Norton VPN.
Connect to your desired country and access the app or program.

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