Fix problem accessing a specific website when connected to Norton VPN

1. Launch Norton VPN.

2. Tap the Settings icon on the top-right corner of the screen.

3. In the VPN Preferences screen, tap VPN Protocol Settings.

4. In the VPN Protocol screen, you can choose one of the following protocols:

• Automatic (recommended)

• WireGuard

• Mimic

• OpenVPN (UDP)

• OpenVPN (TCP)

1. Launch Norton 360.

2. At the bottom of the main screen, tap Menu and then tap VPN.

3. Tap the Settings icon on the top-right corner of the screen.

4. In the VPN Preferences screen, tap VPN Protocol Settings.

5. In the VPN Protocol screen, you can choose one of the following protocols:

• Automatic (recommended)

• WireGuard

• Mimic

• OpenVPN

1. Launch Norton VPN.

2. Tap the Settings icon on the top-right corner of the screen.

3. In the VPN Preferences screen, tap VPN Protocol Settings.

4. In the VPN Protocol screen, you can choose one of the following protocols:

• IPSec

• WireGuard

• Mimic

1. Open and connect to the VPN.

   1. Open Norton VPN
   2. Choose your preferred VPN location.
   3. Click Connect and wait until the status shows Connected.

2. Find the Manual IP Refresh button.

   1. While connected, look next to the Disconnect button.
   2. Click the refresh icon (circular arrow).

3. Confirm Kill Switch (if prompted).

   1. If you see a prompt to turn on Kill Switch, click "Go To Settings" to enable it, then go back to main screen and click the "Manual IP refresh" icon again.
   2. If you do not want to try the Manual IP Refresh, click “Go Back”.
   3. If you wish to refresh the IP without enabling the Kill Switch, click “Continue to refresh IP”.

4. Get your new IP and retry the site.

   1. Wait for the short “Obtaining new IP…” message to finish.
   2. Once connected again, your IP address is refreshed (same location, new IP).
   3. Go back to your website/app and refresh or retry.

Note:

• The refresh icon only appears when the VPN is connected and not paused.
• This feature is ideal when streaming fails, sites don’t load, or CAPTCHAs keep appearing.

1. Open Norton VPN on your desktop.

2. On the Norton dashboard,

   • Click the down arrow next to the current region (above the Connect button).

   • A list of available countries/regions will appear. From this list, select a different region/country to connect.

1. Open Norton 360.

2. On the Norton dashboard, click Privacy on the left side of the window.

3. In the Privacy window, under Secure VPN, click Open.

4. In the Secure VPN window, under the Connection tab, click Change Location.

5. In the Change VPN location window, a list of available countries/regions will appear. From this list, select a different region/country to connect.

1. Open Norton VPN on your Mac.

2. On the Norton dashboard,

   • Click the down arrow next to the current region (above the Connect button).

   • A list of available countries/regions will appear. From this list, select a different region/country to connect.

1. Open Norton 360.

2. On the Norton dashboard, click Privacy on the left side of the window.

3. In the Privacy window, under Secure VPN, click Open.

4. In the Secure VPN window, under the Connection tab, click Change.

5. In the Change VPN location window, a list of available countries/regions will appear. From this list, select a different region/country to connect.

1. Launch Norton VPN.

2. Tap VPN(first tile) at the bottom - Tap the down arrow next to the current region (below the Connect button).

3. On the Change VPN Location screen, select a different country from the list.

1. Launch Norton 360.

2. At the bottom of the main screen, tap Menu and then tap VPN.

3. Tap the down arrow next to the current region (below the Connect button).

4. On the Change VPN Location screen, select a different country from the list.

1. Launch Norton VPN.

2. Tap VPN(first tile) at the bottom - Tap the down arrow next to the current region (below the Connect button).

3. On the Change VPN Location screen, select a different region from the list.

1. Launch Norton 360.

2. On the Norton VPN screen, tap the drop-down list next to Fastest location.

3. Tap the down arrow next to the current region (below the Connect button).

4. On the Change VPN Location screen, select a different country from the list.

1. Open Norton VPN on your desktop.

2. On the Norton dashboard, do one of the following, depending on your VPN plan:

   • Norton VPN Standard: Click Ad Tracker Blocking. In the screen that appears, move the slider to disable Tracker Blocker

   • Norton VPN Plus/Ultimate: Click Settings. In the Settings window, move the slider to disable Tracker Blocker.

1. Open Norton 360.

2. Click Privacy at the left pane.

3. Click Open under the Secure VPN

4. Click Ad Tracker Blocking tab at the top. In the screen that appears, move the slider to disable Tracker Blocker

1. Open Norton VPN on your Mac.

2. On the Norton dashboard, do one of the following, depending on your VPN plan:

   • Norton VPN Standard: Click Ad Tracker Blocking. In the screen that appears, move the slider to disable Tracker Blocker

   • Norton VPN Plus/Ultimate: Click Settings. In the Settings window, move the slider to disable Tracker Blocker.

1. Open Norton 360.

2. Click Privacy at the left pane.

3. Click Open under the Secure VPN

4. Click Ad Tracker Blocking tab at the top. In the screen that appears, move the slider to disable Tracker Blocker

1. Launch Norton VPN.

2. On the Norton VPN screen, tap the Settings (a gear) icon at the top right.

3. On the VPN Preferences screen, tap Ad Tracker Blocking. In the screen that appears, move the slider to disable Block ad Trackers.

1. Launch Norton 360.

2. At the bottom of the main screen, tap Menu and then tap VPN.

3. On the Norton VPN screen, tap the Settings (a gear) icon at the top right.

4. On the VPN Preferences screen, tap Ad Tracker Blocking. In the screen that appears, move the slider to disable Block ad Trackers.

1. Launch Norton VPN.

2. On the Norton VPN screen, tap the Settings (a gear) icon at the top right.

3. On the VPN Preferences screen, tap Ad Tracking Blocker. In the screen that appears, move the slider to disable Block Ad Tackers.

1. Launch Norton 360.

2. At the bottom of the main screen, tap Menu and then tap VPN.

3. On the Norton VPN screen, tap the Settings (a gear) icon at the top right.

4. On the VPN Preferences screen, tap Ad Tracking Blocker. In the screen that appears, move the slider to disable Block Ad Trackers.