Fix issues adding a financial institution to your account

Not all financial institutions are within our network, nor do all financial institutions allow third parties (such as Norton) access to your accounts. If your financial institutions are not within our network, or they do not allow third party access to your accounts, you will be unable to add the account to your portal.

Even with financial institutions that do allow access, there are many possible reasons why an account connection may not be successful. Here are some things that might help you fix the issue:

Make sure you are using the same login credentials you use when accessing your account on your financial institution's website. Sometimes it is helpful to visit the financial institution's site and confirm that you can still login using the username and password that you remember.
The financial institution's website may be experiencing a temporary technical issue. In these cases, trying to connect at a later time may help.

If the issue continues, please submit a Support Request and include the information below:

The name of the financial institution.
The URL you use to login to the provider, for example, www.chase.com.
Type of financial account(s) that is associated with the online account (such as checking, credit card, 401k, etc.).
The error messages that you get when trying to add the account, especially the 3-digit number code.
Information about extra security requirements your financial institution site asks for when you log in from their site, such as image verification, additional security questions, verification code, etc.

^§For Norton offerings provided to you by a Service Provider or through channels outside the United States, the LifeLock identity theft protection services and coverage, plan feature names and functionality might differ from the services offered directly by Norton. Please contact your Service Provider for details on their Norton plan offerings.

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