Other products

Protect your device from spam and fraud calls using Norton Mobile Security

You can turn on the Spam & Fraud Alerts to identify and block suspicious spam or fraudulent calls that you receive on your device. By turning on the Spam & Fraud Alerts, Norton categorizes and displays the information on your incoming call screen such as SPAM or POTENTIAL FRAUD.

You can configure the spam and fraud call settings using your Norton Mobile Security app. You can allow, block, or get prompted when you receive a spam or fraudulent calls.

Spam & Fraud Alerts feature is available only in US region.

Turn on Spam & Fraud Alerts

  1. From the Home screen, launch the Norton Mobile Security app.

  2. At the bottom of the main window, tap the Device icon.

  3. Tap Call Blocking.

  4. On the BLOCK LIST tab, next to Spam & Fraud Alerts, tap TURN ON.

  5. Next to Permit drawing over other apps, move the slider to turn it On.

Configure spam and fraud call settings

  1. From the Home screen, launch the Norton Mobile Security app.

  2. At the bottom of the main window, tap the Device icon.

  3. Tap Call Blocking.

  4. To configure the spam or fraud call options, on the Settings tab, under Potential Fraud and Spam Calls, you can select the following options by tapping on Potential Fraud Numbers and Spam Numbers:

    • Prompt me: Displays the information on your incoming call screen such as SPAM or POTENTIAL FRAUD.

    • Block: Blocks spam or fraud calls so you never see the call on your device.

    • Allow calls: Allows spam or fraud calls without displaying any information on your incoming call screen.

  5. If you want to report and block a number, next to Allow Me to Report Scam, move the slider to turn it on. Norton provides you an alert when you receive a spam or fraudulent call.

Thank you!

Thank you for using Norton Support.

< Back

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v128735360_EndUserProfile_en_us
Operating System: Android
Last modified: 09/20/2018