Fix Windows 10 hotspot connectivity problems with Norton installed

This problem can occur due to incorrect network profile categorization. To resolve this issue, run LiveUpdate and change the trust level of the hotspot.


Run LiveUpdate

  1. Start Norton.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.


Change the trust level of the hotspot

  1. Start Norton.

  2. Click Settings.

  3. In the Settings window, click Firewall.

  4. In the General Settings tab, under Network Settings, next to Network Trust, click Configure.

  5. In the Network Trust window, under Network Connection, select the hotspot.

  6. Under Trust Level, from the drop-down list, select Private.

  7. Click Apply and then OK.

  8. Click Close.

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DOCID: v122701201_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/20/2018