Cannot access the Internet through the hotspot created on Windows 10 computer

This problem can occur due to incorrect network profile categorization. To resolve this issue, run LiveUpdate and change the trust level of the hotspot.


Run LiveUpdate

  1. Start your Norton product.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.


Change the trust level of the hotspot

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Firewall.

  4. In the General Settings tab, under Network Settings, next to Network Trust, click Configure.

  5. In the Network Trust window, under Network Connection, select the hotspot.

  6. Under Trust Level, from the drop-down list, select Private.

  7. Click Apply and then OK.

  8. Click Close.

Thank you!

Thank you for using Norton Support.

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DOCID: v122701201_EndUserProfile_en_us
Operating System: Windows
Last modified: 07/07/2017