Message: "Installation failed, please retry" when installing Norton extension for Chrome on Mac

To fix this problem, run LiveUpdate to install all available updates for your Norton product.


Run LiveUpdate

  1. On the Apple menu bar, click Go and then select Applications.

  2. In the Applications window, double-click Norton product.

  3. In the Norton product main window, click LiveUpdate.

    Run LiveUpdate until no further updates are available for your Norton product.

  4. Exit all programs and restart your Mac.


Enable the Norton extension on Chrome

  1. Start the Chrome browser.

    You are prompted to install the Norton extension to Chrome.

  2. Click Add to continue.

  3. You see the "Secure your browser with Norton Extensions" page with options to enable Norton Safe Search and make it your Home page in Chrome. Click Add All Norton Extensions to add these extensions.

    If you want to add only Norton Safe Search or Norton Security extension, click Click To Add under the extension icon on the page.

  4. Follow the on-screen instructions to install the extensions.

Thank you!

Thank you for using Norton Support.

< Back

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v122652709_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 03/20/2018