Message: "Unable to activate: We see that you previously set up a Norton Core"

You can add only one Norton Core router to a Norton account. If you are setting up an additional Norton Core router, you must add it to a separate Norton account or create a new account.

Set up an additional Norton Core router using an existing or a new Norton account

  1. Turn on Bluetooth on your mobile device.

    Norton Core uses Bluetooth Smart to connect with the Norton Core app during setup.

  2. Launch the Norton Core app.

  3. Tap Set Up Norton Core.

  4. Read the license agreement, and tap Agree & Launch.

  5. Follow the on-screen instructions and set up the Norton Core.

    Wait about one minute after you turn on the modem/gateway and Norton Core router. The Norton Core white light blinks white light to signal it is ready. The Norton Core app automatically detects the Norton Core device and configures it.

  6. When the app prompts you to sign in, do one of the following:

    • To add Norton Core to an existing acount that is not already associated with a Core device, enter the account email address and password, and tap Sign In.

    • To create a new Norton account, on the Create an Account tab, provide your email address and password, and tap Create Account.

  7. After your Norton Core is activated, tap Next.

  8. In the Create your Secure Network screen, enter a name (SSID) for your wireless network.

    Norton Core automatically generates a strong password for your wireless network.

  9. If you do not want to use the default password, tap Generate New to generate a new password.

    You cannot set a password of your choice during the initial setup. However, you can change the wireless network password after you set up your protected network. See Change your secure wireless network settings.

  10. Tap Create.

    Norton Core creates your secure wireless network and displays the Congratulations screen. Voila! You have successfully set up your protected network. The Norton Core light ring changes from a blinking white to solid white.

Thank you!

Thank you for using Norton Support.

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DOCID: v122347883_EndUserProfile_en_us
Operating System: Android, iOS
Last modified: 07/24/2017