Message: "Double Network Detected: Core is connected to another device that is routing traffic"

This message indicates that you connected Norton Core to a combined modem and router or gateway device that should be configured in bridge mode.

If you connect Norton Core to a modem and router combo, you create two home networks. Norton Core cannot protect the devices that are on the wireless network of the combo device.

To fix this problem, configure the modem and router combo in bridge mode so that it works only as a modem. This way, Norton Core is the only router on your network and all of your connected devices are protected.

If you cannot configure your modem and router combo in bridge mode or if your modem/router combo doesn't support bridge mode, see Your modem and router combo doesn't support Bridge mode.

Configure your modem and router combo in bridge mode

Depending on your Internet service provider and the modem and router manufacturer, the configuration steps may vary.

Select your Internet service provider:

Your modem and router combo device is now ready to use with Norton Core. Connect the WAN port of Norton Core to the LAN port of your modem and router combo(gateway router) using the Ethernet cable that is provided with the Norton Core package.


Need more help?

Thank you!

Thank you for using Norton Support.

< Back

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v120922502_EndUserProfile_en_us
Operating System: Android, iOS
Last modified: 01/31/2018