Resolve profile installation issues

Use the information below to resolve issues that you may notice while installing profile on your child's device.

You see this message if another MDM profile is already installed on the device. Follow these steps to remove the existing one and add Symantec's profile.

  • Open Settings app.

  • Tap General and then tap Device Management.

  • Tap the existing profile and delete it.

  • Open Norton Family parental control app.

  • Tap menu icon, tap Install Profile, and follow the on-screen instructions.

This occurs if MDM server is down or not responding to the requests due to some connectivity issue. Retry after sometime by following these steps:

  • Open Norton Family parental control app.

  • Tap menu icon, tap Install Profile, and follow the on-screen instructions.

Check your device's Internet connection and try again following these steps:

  • Open Norton Family parental control app.

  • Tap menu icon, tap Install Profile, and follow the on-screen instructions.

Norton Family server may be currently unavailable. Try installing the profile again after some time.

  • Open Norton Family parental control app.

  • Tap menu icon, tap Install Profile, and follow the on-screen instructions.

If you see blank screen on your Settings app, try installing the profile following these steps:

  • Open Norton Family parental control app.

  • Tap menu icon, tap Install Profile, and follow the on-screen instructions.

Related Information

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DOCID: v120880406_nortonfamily_help_en_us
Operating System: Windows, Android, iOS
Last modified: 08/14/2017