Message: "Restart Norton Core: We can't seem to find your Norton Core."

This problem can happen if the Norton Core app fails to connect to Norton Core router over Bluetooth. Make sure that you have enabled Bluetooth on your mobile device. To fix this problem, restart your Norton Core.

If the problem persists, reset Norton Core to factory settings.

Factory reset Norton Core

  1. Locate the reset button underneath your Norton Core router.

    The reset button is the left-most button marked with a rounded arrow.

  2. Press and hold the reset button for 10 seconds and then release it.

    The router light blinks rapidly indicating the reset.

  3. Wait for one minute. The light changes to a slow blinking white, and ends in a solid white.

  4. Go through the initial setup again to set up your Norton Core secure network.

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DOCID: v120684510_EndUserProfile_en_us
Operating System: Android, iOS
Last modified: 10/19/2017