Message: "Internet connection error: We're unable to setup your Core"

This message indicates that Norton Core router cannot connect to the Internet. Check your Internet connection and try again.

Norton Core currently doesn't support PPPoE. If your Internet service provider uses PPPoE, read Norton Core compatibility with PPPoE

Check your Internet connection

  1. Make sure that the modem that your Internet service provider (ISP) gave you, is connected properly and powered on.

  2. If you have a modem-router combo, it must be set up in bridge mode to assure that your network is fully protected. See Set up a combined modem and router in bridge mode.

    After you set up the modem-router combo in bridge mode, only its 'Power' and 'DSL' lights should be lit.

  3. Connect your computer directly to the LAN port of your gateway device and check if you can access the Internet.

  4. Do one of the following:

    • If you can access Internet, press the Reset button at the bottom of the Norton Core router to restart it.

      Wait for one minute and go through the initial setup again to set up your protected network.

    • If you cannot access Internet on your computer, contact your Internet service provider (ISP).

Thank you!

Thank you for using Norton Support.

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DOCID: v120684386_EndUserProfile_en_us
Operating System: Android, iOS
Last modified: 09/22/2017