Message: "Update failed, previous version of Norton WiFi Privacy has been installed"

To fix this problem, end the Norton WiFi Privacy process and then download and install the latest version of Norton WiFi Privacy.

STEP 1

End the Norton WiFi Privacy process

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    taskmgr

  3. On the Processes tab, select Norton WiFi Privacy.exe, and then click End Process.

  4. Click End Process to confirm.

STEP 2

Download Norton

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click Sign In.

    If you do not have a Norton account, click Create account and complete the sign-up process.

  3. In the Subscriptions page, select Norton WiFi Privacy, and then click Download.

  4. Click Agree & Download.

  5. Click OK to save and open the Setup.zip file.

  6. When the download finishes, double-click the Norton product Installer.

    If you see a Security Warning about opening the downloaded file, click Run to continue.

  7. Click Next to start the installation.

  8. Read the license agreement, and then click I Agree.

  9. When the installation finishes, click Finish.

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: v120292241_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/18/2017