I receive "TAP driver error" or "Unsigned Driver" message when I connect to the Norton WiFi Privacy VPN

To fix this problem, uninstall the TAP driver and reinstall Norton WiFi Privacy

STEP 1

Uninstall the TAP driver

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    devmgmt.msc

  3. In the Device Manager window, double-click Network adapters to expand it.

  4. Right-click TAP-Windows Adapter V9, and select Properties.

    If you cannot find TAP-Windows Adapter V9 under Network adapter, from the top menu bar, click View > Show hidden devices.

  5. On the Driver tab, click Uninstall.

  6. Check Delete the driver software for this device, and click OK to continue.

STEP 2

Download and install your Norton product

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click Sign In.

    If you do not have a Norton account, click Create account and complete the sign-up process.

  3. In the Subscriptions page, select Norton WiFi Privacy, and then click Download.

  4. Click Agree & Download.

  5. Click OK to save and open the Setup.zip file.

  6. When the download finishes, double-click the Norton product Installer.

    If you see a Security Warning about opening the downloaded file, click Run to continue.

  7. Click Next to start the installation.

  8. Read the license agreement, and then click I Agree.

  9. When the installation finishes, click Finish.

Thank you!

Thank you for using Norton Support.

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DOCID: v120292117_EndUserProfile_en_us
Operating System: Windows
Last modified: 04/12/2017