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Norton account does not display your devices correctly

Due to a data sync issue, you may see the incorrect status and information about your devices on the My Norton portal. If the Norton device security on your device displays the security status as 'Protected', then you may ignore these alerts.

Remove incorrect devices and install protection

    To update your account to display only your currently protected devices, with the correct status, you need to remove the devices that display incorrectly and reinstall or activate your protection on those devices again.

  1. Sign in to your account.

    If you have obtained your product from a service provider, use the partner sign in link and partner challenge code, or 4-digit partner unit ID you received in your welcome mail.

  2. In the My Norton page, hover over the account icon or photo and click Manage My Subscriptions.

  3. Click Help, and then click Manage License.

  4. In the Manage Licenses page, choose the device that you no longer use, and then click Remove Norton.

  5. Click Yes to confirm.

  6. To install Norton on a new device, click Install Now and follow the on-screen instructions.

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DOCID: v120288703
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 03/23/2021