Message: "Unable to onboard user: Your account is already associated with another Norton Core..."

You can add only one Norton Core router to a Norton account. If you are setting up another router, use another Norton account or create a new account.

To fix this problem, reset your Norton Core to factory defaults and then complete the Norton Core setup.

Factory reset using the reset button

  1. Locate the reset button underneath your Norton Core router.

    The reset button is the left-most button marked with a rounded arrow (↺).

  2. Press and hold the reset button for 10 seconds and then release it.

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DOCID: v119939613_EndUserProfile_en_us
Operating System: Android, iOS
Last modified: 12/04/2017