Norton Core wireless connection problems with older devices

Norton Core only supports the advanced wireless encryption standard known as WPA2-PSK (AES). Older printers, scanners, gaming devices, or even laptops and desktops may have trouble connecting to Core if they use less sophisticated encryption.

WPA2-PSK(AES) stands for "Wi-Fi Protected Access-2 with Pre-Shared Key authentication and Advanced Encryption Standard." This modern encryption protocol replaces older and less secure wireless standards, such as WPA2-TKIP, WPA and WEP, which are vulnerable to attack and are commonly used by older devices.

If you have trouble connecting older devices or wireless adapters to Norton Core, make sure that you install the latest firmware or device drivers. For more information, contact your device manufacturer.

Some devices that use WPA2-AES encryption, only support the 2.4 GHz band. To use these devices with Core, disable Smart SSID in Norton Core, and connect your device to the 2.4 GHz network.

Disable Smart SSID

  1. Launch the Norton Core app.

  2. On the top-left corner, tap the menu icon.

  3. Tap Settings > Wireless.

  4. Slide the Use the same network name for both 2.4 GHz and 5 GHz switch to off.

  5. In the confirmation pop-up, tap Yes.

    Norton Core automatically adds _5 towards the end of the 5 GHz network name to differentiate the two networks.

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DOCID: v119939487_EndUserProfile_en_us
Operating System: Android, iOS
Last modified: 01/22/2018