Message: "Unable to Activate: This Norton Core is registered to another account. Please log into that account..(-1027)"

This error can happen if your Norton Core Secure Wi-Fi router is already registered to another Norton account. Make sure that you sign in using the same email address that you used to purchase Norton Core from Norton eStore.

If you have reinstalled the Norton Core app on your mobile device, you do not need to go through the setup again. Launch the Norton Core app, and tap Sign in. Make sure you sign in using the same Norton account that you used before to set up and activate Norton Core.

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DOCID: v119939144_EndUserProfile_en_us
Operating System: Android, iOS
Last modified: 09/11/2017