Set up a combined modem and router in bridge mode to use with Norton Core

Internet service providers (ISPs) often provide a modem and router combo device, also known as a gateway router. These connect you to the Internet and also create a wireless network to connect all of your home devices.

If you connect Norton Core directly to a modem/router combo, you create two home networks. Norton Core cannot protect devices that are on the wireless network of the combo device. This set up can also cause connectivity issues due to communication problems between the Norton Core and the modem/router networks.

For maximum security and performance, disable the wireless network on your modem/router combo. You can then configure it in bridge mode to work only as a modem. This way Norton Core is the only router on your network and all of your connected devices are protected.

If you cannot configure your modem/router combo in bridge mode or if your modem/router combo doesn't support bridge mode, see My modem/router combo doesn't support Bridge mode.

Configure your gateway router in bridge mode

  • Depending on your Internet service provider(ISP) and the router manufacturer, the steps to configure your gateway router may vary.

    Select your Internet service provider:

Your modem and router combo device is now ready to use with Norton Core. Connect the WAN port of Norton Core to the LAN port of your modem and router combo(gateway router) using the Ethernet cable that is provided with the Norton Core package.

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DOCID: v119939113_EndUserProfile_en_us
Operating System: Windows, Mac, Android, iOS
Last modified: 06/28/2017