File a claim for a purchase in Norton Shopping Guarantee

If you believe that your personal information has been compromised while making a purchase or if a Norton Shopping Guarantee merchant has failed to fulfill the transaction terms, you can file a claim for the purchase.

File a claim for a purchase

  1. Click the Norton Shopping Guarantee icon on the Norton toolbar and click File a Claim.

  2. On the Norton Shopping Guarantee Buyer Service Center page, enter your Norton account credentials and click Log in.

  3. On the Guaranteed Transactions page, follow the on-screen instructions to file a claim for a product.

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DOCID: v119790943_ns_retail_en_us
Operating System: Windows
Last modified: 12/13/2016