Firewall is turned off and clicking Fix Now doesn't fix the problem

To fix this problem, manually turn on Firewall. If the problem persists even after you restart the computer, uninstall and reinstall Norton. Download and run the Norton Remove and Reinstall tool to uninstall Norton.


Manually turn on Firewall

  1. Start Norton.

  2. Click Settings.

  3. Under Detailed Settings, click Firewall.

  4. On the General Settings tab, next to Smart Firewall, click on the slider to turn it On.

  5. Click Apply, and then click Close.

  6. Restart the computer.

    If the problem persists, go to Step 2.


Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if Norton is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall Norton.

Thank you!

Thank you for using Norton Support.

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DOCID: v119297858_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/03/2017