Message: "Could not communicate with Norton Internet Security" on Mac

To fix this problem, uninstall and reinstall Norton.

STEP 1

Uninstall Norton

  1. In the Applications folder, open the Symantec Solutions folder, and then double-click Symantec Uninstaller.

  2. In the Uninstall Symantec Products window, select the check box next to the Norton applications that you want to uninstall.

  3. Click Uninstall.

  4. Confirm that you want to delete the product.

  5. In the Authenticate window, type your administrator account password, and then click Ok.

  6. In the window that displays the list of deleted items, click Close.

  7. Click Restart.

STEP 2

Install Norton

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click Sign In.

    If you do not have a Norton account, click Create account and complete the sign-up process.

  3. In the Norton Setup window, click Download Norton.

  4. Click Agree & Download.

  5. Click OK to save and open the Setup.zip file.

  6. When the download finishes, double-click the Norton product Installer.

  7. Click Agree & Install to start the installation.

  8. Follow the on-screen instructions to complete the installation.

  9. When LiveUpdate finishes installing updates, click Continue.

  10. In the Installation Successful window, click Restart.

    You must restart your computer to complete the installation process.

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: v119120867_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 08/14/2017