Applicable for: Android
Certain settings on your Android device may impact the functionality of the Norton Family app and its ability to monitor your child's online activities.
To ensure your child can safely browse the internet, make the following configuration changes to your Android device for the best performance with Norton Family:
Devices running Android 8.0 or later can be configured with multiple user accounts. These accounts include the owner profile account, user account, and guest account. By default, these devices have an owner profile account. If needed, you can create a new user account or a guest account to share the device with other members.
If your children use any of these devices, their activities are monitored only if Norton Family is installed on the account that they use to login to the device. Moreover, if your children use owner profile account to login to their device, they can easily create a new user account or guest account and switch to these accounts to do their online activities. In this case, Norton Family cannot monitor their activities as it is installed only on the owner's profile.
Likewise, when your child's device is upgraded to Android 8.0 or later, you get the owner profile account, and all the installed apps, including Norton Family, will be part of this profile. So, it is required that you install Norton Family on the user account that your child uses to login to the device and you prevent your children from creating new user accounts, including guest account. For more information, read Prevent your child from creating new user accounts on Android 8.0 or later devices.
Norton Family requires certain app permissions on your child's device to prevent your child from circumventing Norton Family protection. So, ensure that you have turned on the required permissions before handing over the device to your child. You will be notified if these permissions are turned off by your child or by the device itself. In such case, turn on the required permissions again for continued protection.
Norton Family requires the following permissions:
In Android 11 or later, if the app is not used for few months the permissions are revoked. To change this, tap Go To Settings and then tap App Permissions.
The Private Space feature on Android creates a secure space and restricts other apps from accessing the data of the apps that run in Private Space. If your child's device has Private Space feature enabled, Norton Family cannot monitor the activities of apps running in Private Space.
Private Space feature is only available in Android 15.0 and above.
To monitor your child's activity more effectively, disable or delete the Private Space on your device.
For more on Private Space, read the following Google Support article: Hide sensitive apps with private space.
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After deleting the Private Space, block the settings app for the child in Norton Family.
If you are using Google account to sign in to your Norton Family account, make sure that you sign out from your Google account in your browser after finishing the Norton Family setup.
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