Find Norton Core version details

Before contacting Norton Support for assistance, it's best to know Norton Core hardware and software version details. This helps support technicians provide the best solution for your set up. The support technicians can solve complex problems by knowing these details.

Go to the Norton Core app About screen for product information, including:

  • Norton Core App Version: the Norton Core app version number.

  • Firmware Version: the Norton Core firmware version number.

  • External IP Address: the external (WAN) IP address of your router.

  • Router IP Address: the internal (LAN) IP address of your router.

  • Mac Address: the Media Access Control (MAC) address of Norton Core router. You can also find this detail printed underneath the Norton Core router.

  • Serial Number: the serial number of the Norton Core router. You can also find this detail printed underneath the Norton Core router.

  • Hardware Version: the Norton Core router hardware version number.

In addition, you can view the model number and color of your Norton Core router and access legal information such as terms and conditions, privacy policy, and third party open source licenses acknowledgements.

Find the Norton Core version details

  1. Launch the Norton Core app.

  2. On the top-left corner, tap the menu icon.

  3. Tap Settings.

  4. Scroll down the Settings menu and tap About.

Thank you!

Thank you for using Norton Support.

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DOCID: v118380608_core_en_us
Operating System: Android, iOS
Last modified: 07/28/2017