Message: "Server error: We're working to resolve an issue that prevents us from completing your request...(-6)" on Mac

To fix this problem, uninstall and reinstall Norton.

STEP 1

Uninstall Norton

  1. In the Applications folder, double-click your Norton product.

  2. On the menu bar, next to the Apple icon, click Norton product, and then select Uninstall Norton Security.

    You need to be in the Norton product application window to get the menu options.

  3. In the Uninstall Norton product confirmation window, click Uninstall.

  4. Type your Administrator account name and password, and then click Install Helper.

  5. In the uninstaller window, click Restart Now.

STEP 2

Remove license from an unused device

  1. Sign In to Norton.

  2. In the Device page, select the device you are no longer using, click .

  3. Click Delete Device.

  4. In the Remove Device confirmation window, click Remove.

  5. Click Done.

    If you want to install on another device, click Install on Another Device.

  6. Follow the on-screen instructions to download and install the product.

STEP 3

Install Norton

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click Sign In.

    If you do not have a Norton account, click Create account and complete the sign-up process.

  3. In the Norton Setup window, click Download Norton.

  4. Click Agree & Download.

  5. Click OK to save and open the Setup.zip file.

  6. When the download finishes, double-click the Norton product Installer.

  7. Click Agree & Install to start the installation.

  8. Follow the on-screen instructions to complete the installation.

  9. When LiveUpdate finishes installing updates, click Continue.

  10. In the Installation Successful window, click Restart.

    You must restart your computer to complete the installation process.

Thank you!

Thank you for using Norton Support.

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DOCID: v118293364_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 08/14/2017