Exercise your Right of Withdrawal from a Norton order

Within the European Economic Area and Switzerland, you have a statutory right to withdraw from your contract for any or no reason within 14 calendar days of the day your order is confirmed. This is known as the "Withdrawal Period".

The Norton Return Policies for most Norton offerings also offer a money back guarantee beyond the 14-day statutory withdrawal right period. If you want to request a refund for your Norton purchase, the fastest way will be to contact Norton Support.

Request a Refund

  • You can contact Norton Support to request a refund for your Norton purchase. By letting the Norton experts help you directly, your request can be taken care of in the quickest way possible.

    For more information you can read the Norton Return Policies.

Exercise Right of Withdrawal

  • Customers within the European Economic Area and Switzerland have a statutory right to request cancelation of their Norton order within 14 days of purchase and a refund will be provided within 14 days of the receipt of your request. If eligible and want to exercise this right, you must inform us of your decision previous the expiration of the Withdrawal Period. The easiest and quickest way is to contact Norton Support.

    Alternatively you may complete and return the following information if you want to withdraw from the contract:

    • To: NORTON SUPPORT, PO Box 5689, Dublin 15, Ireland

    • I hereby give notice that I withdraw from my contract of sale for the following: [insert Product/Service Description and Order Number]

    • Ordered on [insert date]/Delivered on [insert date]

    • First name and last name of the consumer

    • Address of the consumer (street name and number, city, postal code, country and email address)

    • Phone number (to reach you if additional information is needed)

    • Signature of consumer (only if this form is submitted on paper)

    • Date

    Before submitting your request, please ensure that you are eligible for the right to withdrawal. If eligible and you decide to withdraw from the contract, your request will be treated by default as an exercise of your statutory withdrawal rights and your refund will be in accordance with this section. Please note, you will not then be eligible to also make a claim under Norton Return Policies.


    You can only exercise your withdrawal right for purchases made directly from Norton store within 14 days.

    Please note that you will not be able to exercise your withdrawal right if, you have started the download (in case of digital content, including electronically delivered subscription) or the services have been fully performed (in case of services), upon consent and acknowledgement that you thereby lose your withdrawal right. You may still be eligible for a refund under the Norton Return Policies by contacting Norton Support. If so, then your refund will be in accordance with the Norton Return Policies.

    For more information on your withdrawal right please review the Terms of Sale.

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DOCID: v117867175_EndUserProfile_en_us
Last modified: 08/14/2017