Exercise your Right of Withdrawal

This right applies to you if you purchased directly from Norton and you are a consumer in a European Union Member State, Norway, Iceland, Liechtenstein or the UK. 
If you purchased through a third party (such as an app store, service provider, or other reseller), your purchase is subject to the terms of that third party, which may differ from ours.

Your right of withdrawal

You have a statutory right to withdraw from your contract without giving any reason. The withdrawal period is 14 calendar days, starting from the day your contract with Norton is concluded.
This right is separate from, and in addition to, the money-back guarantee and other refund options we offer, which may be more generous and often give you longer to claim. This means if you are not entitled to a refund under the right of withdrawal, you may still qualify for a refund under those other options. For details, see our Cancellation and Refund Policy.

How to exercise your withdrawal right

To exercise your right of withdrawal, you must inform us:

• NortonLifeLock Ireland Limited, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland (if you are Belgium, Netherlands, Luxembourg, Ireland, UK)
• Avast Software s.r.o, Pikrtova 1737/1a, Nusle, 140 00 Praha 4, Czech Republic (if you are in another European country),

of your decision to withdraw from your contract by an unequivocal statement (e.g. a letter sent by post).

You may use the model withdrawal form at the end of this page, but it is not obligatory. You can also contact Norton Support here; this is usually the easiest and fastest route.

If you are a consumer in a European Union Member State, you can also use our online function Withdraw from Contract. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal by email without delay.
To meet the 14-day withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Whichever route you use, please include your name, order number, and email address so that we can identify your purchase. 

Effects of withdrawal

If you withdraw from your contract, we will refund all payments we have received from you, without undue delay and no later than 14 days from the day on which we received your notice of withdrawal. 
Refunds will be issued using the same payment method that you used for your purchase, unless you have expressly agreed otherwise.
If you asked for immediate service access or start of performance during the withdrawal period, we may charge for the portion of the service already provided up to the point at which you have communicated to us your withdrawal from the contract. 

Exceptions

You will not be able to exercise your withdrawal right for digital content once we have begun supplying it to you, or for services (including digital services) once they have been fully performed – but only where, before we began you gave your prior express consent and acknowledged that you will lose your right of withdrawal as a result. If we did not obtain your consent and acknowledgement first, you keep your right of withdrawal.
You may still be eligible for a refund under our Cancellation and Refund Policy. If so, then your refund will be in accordance with our policy and under no circumstances can you be refunded twice for the same contract.

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract.
•    If you are in Belgium, Netherlands, Luxembourg, Ireland, UK:
To: NortonLifeLock Ireland Limited, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland, FAO: Customer Support 
•    If you are in Norway, Iceland, Liechtenstein, or a European Union Member State not listed above:
To: Avast Software s.r.o, Pikrtova 1737/1a, Nusle, 140 00 Praha 4, Czech Republic, FAO: Customer Support 

 

I/we* hereby give notice that I/we* withdraw from my/our* contract of sale the following: [Insert Product/Service Name and Order Number]
Ordered on*/ Received on*: ________________________
Name of consumer(s): ________________________
Address of consumer(s): ________________________
Date: ________________________
Signature of consumer(s) (only if this form is submitted on paper): ________________________

 

*Delete as appropriate