Knowing Norton Family alerts

Depending on the supervision level that you set, Norton Family alerts you if your child's activities on a device don't conform to your house rules. For example, you can receive alerts if your child tries to visit blocked websites, text with blocked mobile friends, or send out personal information.

If you receive an alert, you can choose what action to take. For example, if your child tries to visit a blocked website, you may decide to allow the child to see it and add it to your list of approved sites.

Alerts are grouped for each child. This helps you identify who performed an action that generated an alert.

An orange exclamation mark on the picture icon of your child indicates:

  • Norton Family is not installed on any of the devices that your child uses.

  • The child is not assigned to any device.

A green mark near the picture icon of your child indicates that child is currently online. If your child sends any message or any permission request, you see a message icon beside the alert. You can click the message icon to read the message

The time that is reported for all activities is based on your profile's time zone settings. For example, if you are in New York (Eastern Standard Time), and your child is in California (Pacific Standard Time), the activity for the child is time-stamped based on Eastern Standard Time.

Related Information

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DOCID: v117721650_nortonfamily_help_en_us
Operating System: Windows, Android, iOS
Last modified: 08/17/2017