Message: "You are no longer protected. Your computer and data are at risk! Renew Now" appears on my Norton product

To fix this problem, activate the product again. If the problem persists, run the Norton Remove and Reinstall tool.

STEP 1

Activate your Norton product again

  1. Start your Norton product.

  2. In the Norton product window, click Activate Now.

  3. When you are prompted to sign in to your Norton account, enter your email address and password, and then click Sign In.

    If you do not remember your password, at the bottom of the window, click Forgot Password and then follow the instructions to reset the password.

  4. Once you sign in to your account, your subscription is updated automatically.

    Activating your product again does not charge you or use any additional licenses.

    If the problem persists, go to Step 2.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

If you see this error message with your Norton product for Mac that is provided by your service provider, remove your Norton product using the RemoveSymantecMac utility. After removing the product, download and reinstall your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: v117675374_EndUserProfile_en_us
Operating System: Windows
Last modified: 04/14/2017