Norton Services Status help

You can see the current status of Norton services on https://status.norton.com. The information on the dashboard displays the common service status. The status of each service displayed on the dashboard represents the overall status of the service and may not affect your product at all times.

LiveUpdate is not monitored on the Norton Service Status Dashboard. Occasionally a LiveUpdate issue can affect customers for a limited time. If you are experiencing an issue with LiveUpdate, please try to run LiveUpdate again in a 2-3 hours. The information below describes possible symptoms if the service is experiencing problems.

Activation Services

  • You may experience problems activating your Norton subscription.

Download Services

  • You may be unable to download, install, or manage your Norton subscription when the Download Service is down.

Login and Account Creation Services

  • You may be unable to create or sign in to your Norton account.

My Norton

  • You may experience errors or problems using My Norton to download or manage your subscription.

Norton Connect Safe

  • If you are have configured your router or device to use the Connect Safe Domain Name Server (DNS), you may experience problems connecting to website.

Norton Family

  • You may experience problems using the Norton Family website or app features.

Norton ID Safe

  • You may be unable to sign in to your Norton ID Safe vault.

Norton Mobile Security

  • You may experience problems activating or updating Norton Mobile Security.

Norton Safe Web

  • Site safety ratings may not be available.

Norton Safe Search

  • You may not be able to use all the Norton Safe Search website or toolbar features.

Norton Support

  • You may be unable to access the Norton customer support site.

Norton Update Center

  • You maybe unable to update your Norton software when the Norton Update Center is down.

Norton.com

  • You may be unable to access the Norton software landing page.

LiveUpdate is not monitored on the Norton Service Status Dashboard. Ocassionally a LiveUpdate issue can impact customers for a limited time. If you are experiencing an issue with LiveUpdate, please try to run LiveUpdate again in a 2-3 hours.

If you have issues with any of your Norton products when the service is down or experiencing problems, wait until the service is running before you try again. If your problem persists even after the service is restored, follow the links below for your Norton service or software:

If you have issues signing in to your Norton account, read, I forgot my Norton account password.

Thank you!

Thank you for using Norton Support.

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DOCID: v117555301_EndUserProfile_en_us
Last modified: 10/06/2016