Norton Mobile Security automatically reverts to free version after activation

Symantec is aware of this problem and is further investigating the issue. Please revisit this article for any updates.

In the meantime, we recommend that you remove your device from the Norton Mobile Security website, and then uninstall and reinstall the app from it.

STEP 1

Remove your device

  1. Sign in to the Norton Mobile Security website.

  2. Tap on the Delete a Device

  3. On your device icon that you see the problem with, tap X to remove it from the account.

STEP 2

Disable Device Administrator for Norton Mobile Security

  1. From the Home screen, go to Settings.

  2. Under Personal, tap Security, and then tap Device administrators.

  3. Next to Norton Mobile Security, make sure that the check box is unchecked. If it is checked, tap it to disable Device Administrator for Norton Mobile Security.

STEP 3

Uninstall Norton Mobile Security

  1. From the Home screen, go to Settings.

  2. Depending on the version of Anroid OS, go to Apps or Application or Applications Manager to view the list of installed apps.

  3. From the list of apps, tap Norton Mobile Security.

  4. Tap Uninstall.

  5. Tap OK to confirm.

  6. When the uninstall finishes, tap OK .

STEP 4

Download and install Norton Mobile Security

  1. Launch your browser, and open the Norton Mobile Security page.

  2. You are redirected to the Google Play Store page for Norton Mobile Security. Download the Norton app from Google Play.

  3. When the installation finishes, tap Open.

  4. Read the Norton license agreement, and tap Agree & Launch.

    Norton Mobile Security performs the initial setup and runs LiveUpdate, Anti-Malware scan, and App Adviser scan. When the setup is complete, sign in to your Norton account to make use of all the features of Norton Mobile Security.

  5. In the top-left corner, tap the menu icon and then tap Sign in.

  6. Type your Norton account email address and password, and then tap Sign In.

Thank you!

Thank you for using Norton Support.

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DOCID: v117266392_EndUserProfile_en_us
Operating System: Android
Last modified: 09/10/2017