Norton WiFi Privacy FAQ

Public Wi-Fi is everywhere: airports, coffee shops, malls, and hotels. Free "hotspots" are so widespread that people connect to them without thinking twice. It's convenient, but reading emails, checking your bank account, or performing any activity that requires a login is risky business when you use public Wi-Fi. Norton WiFi Privacy is here to help.

Can I install Norton WiFi Privacy on my device?

To successfully install Norton WiFi Privacy, your device must meet the following system requirements:

Windows Operating Systems

  • Microsoft Windows 10 (all versions)

  • Microsoft Windows 8/8.1 (all versions)

  • Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later

  • Microsoft Windows Vista (all versions) with Service Pack 1 (SP 1) or later

Mac Operating Systems

  • Current and previous two versions of Mac OS X

Android Operating Systems

  • Androids running 4.0.3 or later

iOS Operating Systems

  • iPhones or iPads running the current and previous two versions of Apple iOS

Why do I need a Norton Account?

Norton WiFi Privacy requires you to create a Norton account. Norton account lets you manage all of your Norton services and product keys from one location. When you make a purchase from the Norton Online Store, Google Play or App Store, Norton prompts you to create a Norton account. All you have to provide is your email address and set a password.

How does Norton WiFi Privacy protect my online privacy?

If you use public Wi-Fi, your online activities can be monitored. Hackers can steal personal information like your usernames, passwords, or account numbers. Learn More.

Norton WiFi Privacy protects the data you send and receive when using public Wi-Fi in the following ways:

  • Adds bank-grade encryption to protect you on public Wi-Fi hotspots.

  • Lets you browse the Web anonymously so your privacy is protected. Learn More.

  • Allows access to your favorite apps and content anywhere you go, as if you were at home.

  • Encrypts your data with a no-log virtual private network that doesn't track or store your activity. Learn More.

  • Provides a 60-day money-back guarantee*.

  • Offers world-class customer support from Norton, the leader in online security.

What is a Virtual Private Network?

A virtual private network gives you online privacy and anonymity by creating a private network from a public Internet connection. VPNs mask your Internet protocol (IP) address so your online actions are virtually untraceable. Most important, VPN services establish secure and encrypted connections, guaranteed to provide greater privacy than even a secured Wi-Fi hotspot. Learn More.

Will Norton WiFi Privacy let me access blocked websites?

Norton WiFi Privacy masks all your personally identifiable information including your location when you access the Internet. This way, you view your applications just as if you are at home.

Where are the Norton WiFi Privacy IP addresses located?

The IP addresses of the Norton WiFi Privacy servers are located in different countries including United States, United Kingdom, Singapore, and Brazil and are optimized to ensure the best possible Internet browsing experience.

What information can my Internet service provider (ISP) and websites see when I use Norton WiFi Privacy?

When you use Norton WiFi Privacy, your data is encrypted so that your Internet service provider (ISP) can see only the amount of traffic passing through their servers and not the encrypted data.

If you don't use Norton WiFi Privacy, your ISP can see what websites you are viewing, your emails, IM chats and any files that you download or upload. The websites that you visit can see the browser you use, the operating system of your device, and your location.

Thank you!

Thank you for using Norton Support.

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DOCID: v117122849_norton_wifi_en_us
Operating System: Windows, macOS, Android, iOS
Last modified: 07/25/2017