Ensuring Norton Family supervision on your child's iOS device

Location supervision uses a combination of options and technology to help you track the location of your child. These include:

  • Location services

  • Background App Refresh

If these options are disabled, Norton Family cannot track the current location of your child. Moreover, these options must be turned on for some features in Norton Family for iOS app to work properly even when the app runs in the background on your child's iOS device. Therefore, to get the best out of Norton Family, follow the below instructions on your child's iOS device:

We recommend that you set passcode for Restrictions on your child's iOS device. If you have not set one, Setting restrictions on iOS

To turn on Location Services and Background App Refresh

  1. Ensure that the Norton Family for iOS app runs, either in foreground or in background, on your child's device always.

  2. Tap Settings > Privacy > Location Services, turn it on, and do the following:

    • Under Location Services, tap Norton Family for iOS and choose Always.

  3. Tap Settings > General > Restrictions, enter the passcode if prompted, and do the following:

    • Tap Location Services, turn it on, and do the following:

      • Under Location Services, choose Allow Changes.

      • Under Location Services, tap Norton Family for iOS, and choose Always.

    • Tap Background App Refresh, and choose Allow Changes.

  4. Tap Settings > General > Background App Refresh, turn it on, and do the following:

    • Under Background App Refresh, tap Norton Family for iOS, and turn it on.

Thank you!

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DOCID: v116875818_NF_Help_en_us
Operating System: Windows, iOS, Android
Last modified: 07/11/2016