Message: "The Norton extension for web browser cannot communicate with the Norton Security application" on Mac

To fix this problem, make sure that you have the latest version of Norton installed on your Mac.


Run LiveUpdate

  1. Start Norton.

  2. In the Norton main window, click LiveUpdate.

  3. Run LiveUpdate until no further updates are available for your Norton product.

    If the problem persists, manually remove the Norton legacy extensions in your browser.


Manually remove Norton legacy extensions

  • Depending on your browser, select one of the following:


Enable Norton extensions in your browser

  1. Start Norton.

  2. In the Norton main window, click Advanced, and click Safe Web.

  3. Next to your browser name, click the arrow icon to launch the Norton extension page in your browser.

  4. Follow the on-screen instructions to install the Norton extensions.

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DOCID: v116851442_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 01/14/2018