DragonCenter app is blocked by Norton Smart Firewall when I take remote control of a MSI computer

Norton Smart Firewall uses the network location of a computer to offer the optimum protection. If network location of the computer is configured as Public, then Norton Smart Firewall blocks the following Windows services by default on a public network.

  • Network Discovery

  • File and Printer Sharing

  • Remote Desktop Connection

  • Remote Assistance

  • Windows Media Player

  • Windows Media Player Extender

  • Windows Web Services

  • Remote Procedure Call

DragonCenter app uses certain TCP ports which are blocked on Public networks, and so Norton Firewall blocks the DragonCenter app. To resolve this problem, modify the exception rule for Windows Media Player or modify the Network Trust settings.

Modify exception rule for Windows Media Player

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Firewall.

  4. In the General Settings tab, next to Traffic Blocking Exceptions, click Configure.

  5. In the Traffic Blocking Exceptions window, select the Allow check box next to Windows Media Player.

  6. Click Apply and OK.

  7. Click Close.

Modify the Network trust settings

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Firewall.

  4. In the General Settings tab, next to Network Trust, click Configure.

  5. In the Network Trust window, from the Trust Level drop-down, select Private.

    Change the Network Trust to Private only if the computer is connected to a trusted network.

  6. Click Apply and OK.

  7. Click Close.

Thank you!

Thank you for using Norton Support.

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DOCID: v116807182_EndUserProfile_en_us
Operating System: Windows
Last modified: 02/22/2016