Message: "Your security subscription needs an update. There's a new version of Norton available" on Windows 10 with the latest Norton version installed

You may see a message from the Windows 10 Action Center saying, "Your security subscription needs an update. There's a new version of Norton available". When you click the message, the latest version (22.12.x.xx) is uninstalled, and an older version is installed.

Symantec is currently investigating this issue, and this document will be updated when a fix is available. For the time being, ignore this alert from Windows 10.

If you have already clicked the alert and received an older version, you can reinstall the latest version from Norton account.

Reinstall Norton

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you will be prompted to sign in. Type in your email address and password for Norton, and click Sign In.

  3. In the Norton Setup window, click Download Norton.

  4. Click Agree & Download.

  5. Do one of the following depending on your browser:

    • For Internet Explorer: Click Run.

    • For Firefox or Safari: On the top-right corner of the browser, click the Download option to view the downloaded files, and click the file that you downloaded.

    • For Chrome: On the bottom-left corner, click the file that you downloaded.

  6. If the User Account Control window appears, click Continue.

    Follow the on-screen instructions.

  7. Norton is now installed and activated.

Thank you!

Thank you for using Norton Support.

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DOCID: v116547302_EndUserProfile_en_us
Operating System: Windows 10
Last modified: 01/19/2018