Message: "An error occurred with the downloaded files. Please click retry to restart the download"

To fix this problem, download Norton Download Manager again and install Norton.

Download and run the Norton Download Manager

  1. Sign In to Norton.

  2. In the Subscriptions page, select the product that you want to download.

  3. Click Download.

  4. In the Norton Setup window, click Agree & Download.

    Follow the on-screen instructions to Run or Save the downloaded file. These can be different depending on your browser. If you save the file, make sure that you double-click the file from the saved location after the download is completed.

  5. If a security warning or confirmation window appears, click Run, OK, or Continue.

    Follow the on-screen instructions.

Additional information

    • When you start the download, the Norton Download Manager icon is placed on your desktop. If your download is canceled or interrupted, double-click the Norton Download Manager icon to resume the download.

    • Norton Download Manager automatically installs your product. If it does not, click the Norton Download Manager icon on your desktop.

    • When you purchase a downloadable product from the Norton Online store, you have the opportunity to download immediately after your order is completed. If you have closed this window, or you need to download your product on a different computer or at a later date, you can do so by going to your Norton account.

    • For help on other download related issues, go to the Download & Install help center.

Thank you!

Thank you for using Norton Support.

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DOCID: v116444815_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/04/2017