Error: "9999,201"

This error can happen if a LiveUpdate patch fails to install. To fix this problem, you need to uninstall Norton. Download and run the Norton Remove and Reinstall tool to uninstall Norton.

Run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Advanced Options.

  6. Click Remove Only.

  7. Click Remove.

  8. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall Norton.

Thank you!

Thank you for using Norton Support.

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DOCID: v116188508_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/15/2017