The Auto-Protect feature appears grayed out after Norton repairs a threat

This problem occurs after Norton detects and repairs a threat on your computer. After the threat is removed, you are prompted to restart your computer to complete the repair. After the computer restarts, the Auto-Protect feature in Settings (Settings >Antivirus > Auto-Protect) appears grayed out.

To resolve this problem, restart your computer again. If the problem persists, run the Norton Remove and Reinstall tool.

STEP 1

Restart the computer

  1. Exit all the programs.

  2. Restart your computer.

    If the problem persists, go to Step 2.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: v115916176_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/28/2017