My Norton product detects a file or program as a threat even after I exclude it from scan

The Norton product scans your files and folders using multiple components, such as Auto-Protect, SONAR, or File Insight. If you exclude a file or folder that is detected by Auto-Protect, the same file or folder is detected again in the next scan by a different component like SONAR or File Insight. This occurs due to the detection of the file's signature. To resolve this, you need to exclude the signature from all scans.

Exclusions reduce your level of protection and should be used only if you have a specific need.

Exclude signature from all scans

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Antivirus.

  4. On the Scans and Risks tab, next to Signatures to Exclude from All Detections, click Configure.

  5. In the Signature Exclusions window, click Add.

  6. In the Security Risks window, under Security Risks List, select the signature you want to exclude from being scanned.

  7. Click Risk Details to know more about the selected signature. If you still want to exclude it, click Add.

  8. Click Apply and OK.

  9. Click Close.

Thank you!

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DOCID: v115455517_EndUserProfile_en_us
Operating System: Windows
Last modified: 01/23/2017