Message: "Outbound Traffic Detected"

To resolve this problem, run the Norton Power Eraser scan and reset your browser settings.

STEP 1

Download and run Norton Power Eraser

  1. Download Norton Power Eraser.

  2. Click Save.

  3. Select the location as Desktop, and then click Save.

  4. To run Norton Power Eraser, double click the NPE.exe file.

    If the User Account Control window prompts, click Yes or Continue.

  5. Read the license agreement, and click Accept.

  6. In the Norton Power Eraser window, click the Scan for Risks icon.

  7. By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (Requires a system restart).

  8. After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.

    If the issue still persists, go to Step 2.

STEP 2

Run Norton Power Eraser - Unwanted Application scan

  1. Double click the NPE.exe file.

    If the User Account Control window prompts, click Yes or Continue.

  2. Read the license agreement, and click Accept.

  3. In the Norton Power Eraser window, click the Unwanted Application Scan icon.

    When Norton Power Eraser completes the scan, the results are displayed in the Unwanted Apps Scan Complete window.

  4. In the Unwanted Apps Scan Complete window, next to the unwanted application or toolbar, click Uninstall.

  5. Follow the on-screen instructions.

  6. When the uninstall completes, restart the computer.

STEP 3

Reset your browser settings

  • Depending on your browser, reset the browser settings to completely remove the unwanted toolbar and search engine.

Thank you!

Thank you for using Norton Support.

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DOCID: v113829312_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/12/2017