My computer stops responding when I open a webpage while using Norton Family on Windows 10

This problem can occur when both Norton Family and Microsoft Family Safety are enabled. Running both parental controls may affect the performance of your operating system.

To use Norton Family on Windows 10, disable Microsoft Family Safety.

Disable Microsoft Family Safety

  1. Sign in to the Family Safety website with the Microsoft account of the parent who set up Family Safety.

  2. On the Family tab, tap or click Remove family member, and then tap or click Remove and leave Family Safety.

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DOCID: v113672419_EndUserProfile_en_us
Operating System: Windows
Last modified: 11/03/2015