Suspicious.Cloud.x detection after updating Norton

Norton has detected a file or an application that you always run as Suspicious.Cloud.x. You suspect this may be a false detection, which means that it is not an actual threat-related file. This can occur due to the virus definition on your computer not being up-to-date. To resolve this problem, update your virus definition manually using the Intelligent Updater and then run a full system scan.

STEP 1

Run LiveUpdate

  1. Start Norton.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.

STEP 2

Restore the file from Quarantine

  1. Start Norton.

  2. On the main window, click Security, and then click History.

  3. In the Security History window, from the Show drop-down menu, select Quarantine.

  4. In the Quarantine file list, select the file that you want to restore which is detected as Suspicious.Cloud.x.

  5. In the right pane, under Recommended Action, click Restore.

  6. In the Quarantine Restore window, uncheck the option "Exclude this file ID from future scans..." and click Yes.

  7. When you see the message "Successfully restored item from Quarantine", click Close.

  8. In the Security History window, click Close.

STEP 3

Run Full System Scan

  1. Start Norton.

  2. In the main window, click Security, and then click Scans.

  3. In the Scans window, select Full System Scan and click Go.

  4. When the scan is finished, click Finish.

    If the issue still persists, then go to step 4.

STEP 4

Update your virus definitions using Intelligent Updater

  1. Go to the Intelligent Updater downloads page.

  2. To choose the correct definition set, you need to know the name and version of Norton and the version of Windows.

  3. Depending on your version of Windows and Norton, download the appropriate definition set.

    Norton version

    Windows 32-bit platform

    Windows 64-bit platform

    22.9

    e.g. 20170126-020-core3sdsg2v5i32.exe

    e.g. 20170126-020-core3sdsg2v5i64.exe

    22.7 and 22.8

    e.g. 20170126-020-core3sdsv5i32.exe

    e.g. 20170126-020-core3sdsv5i64.exe

    22.6 and earlier

    e.g. 20170126-020-v5i32.exe

    e.g. 20170126-020-v5i64.exe

  4. Save the file to the Windows desktop.

  5. On the desktop, double-click the file that you downloaded.

  6. In the Symantec Intelligent Updater window, click Yes to continue.

  7. When Intelligent Updater finishes updating the definitions, click OK.

  8. Restart the computer.

    After the computer restarts, restore the files from quarantine and run the full system scan.

Thank you!

Thank you for using Norton Support.

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DOCID: v113367483_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/12/2017