Exit all the programs.
Restart the computer.
If the problem persists, go to Step 2.
Start your Norton product.
On the top-right corner of the main screen, click on your user name.
The user name is displayed only if you have signed in with your Norton account credentials.
In the Sign out dialog box, click .
In the main Norton product window, on the Identity tab, click .
In the Get started window, click .
In the Sign In window, type in your Norton account credentials, and click .
In the Vault Closed window, type your Norton Identity Safe vault password, and click .
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